整體回饋
Many travelers say the spacious rooms have sweeping city views and refined décor. Staff earn praise for warm, meticulous service—guests note neatly coiled charger cables and other welcome touches—yet a few report a room not ready at 3 p.m., slow pillow delivery, pushback on a 2 p.m. checkout, and no walkthrough of benefits. Guests like the direct subway access, helpful concierge, a buzzing 37th-floor bar pouring top-tier martinis, and breakfast highlighted by standout croissants. One person cited painfully slow Wi-Fi and light wear, but the consensus still calls the stay polished and comfortable.
Service · Views · Location